Super Help Desk

The goal of our multi-level support team is to MAXAMIZE your resources and to provide ZERO percent downtime for your network.

Our Help Desk Engineers are Professional, Polite , and Dedicated to resolving your computer problems.

Level One Support

Level 1 support is the Super Help Desk technician assisting the end user via the telephone or by remote access of the end user’s computer to resolve the support issue.

Level Two Support

This support is used when it is necessary for a task to be performed on-site at the end-user’s computer. Removal and replacement of parts, hardware installation, etc..

Level Three Support

This support is used when Engineering or specialized skills are needed to resolve any client issues that cannot be resolved by support levels 1 and 2.